How to solve ALLSCANNER VXDIAG A3 Land Rover can not login in?

We bought ALLSCANNER VXDIAG A3, and work with Land Rover, but when i try to enter the id and password in the txt on the desktop, it does not work. how can i solve it?

Engineers’ reply: you need to reinstall the patch and open the sdd again:

patch file:

http://www.mediafire.com/file/6qo3sso25n9jwer/SDD_%25E6%2596%25B0%25E6%25B3%25A8%25E5%2586%258C%25E8%25A1%25A5%25E4%25B8%2581.rar/file

ALLSCANNER VXDIAG A3 Support BMW LAND ROVER & JAGUAR and VW

BMW Software Version: ISTA-D v4.22.12, Programming: ISTA-P V3.66.100 
Land Rover &Jaguare Software Version: V159.06-277
VW Software Version: ODIS V5.16-9.06

 
1. ALLSCANNER VXDIAG A3 is a new generation of universal automotive diagnostic equipment developed by Shenzhen Allscanner Technology Co., Ltd.,

2. it  supports BMW, LAND ROVER & JAGUAR, VW, also supporting the latest DOIP diagnosis (The protocol is used for vehicles produced after BMW F series, Land Rover and Porsche, Volkswagen new models).

3. The scanner has 3 ways of connection for diagnosis: USB, WIFI, and wired cable